Chris Abt, Problem Solver

With years of tech and problem solving experience and knowledge of the latest IT advancements, Chris Abt of SolviTech IT Solutions is ready to help businesses navigate the IT world.

What inspired you to start SolviTech IT Solutions?
Starting SolviTech IT Solutions was a blend of my love for technology and geekiness, and the drive to help businesses thrive using it. With over 28 years of experience in IT, I’ve always enjoyed teaching new technologies to clients and seeing their excitement when they realize the potential of what they can achieve. Throughout my career, I’ve witnessed many small and medium-sized businesses struggling with their IT needs, either lacking resources or the know-how to leverage tech fully. Many companies don’t even know they need IT services, with the old “if it ain’t broke, don’t fix it” mentality. This is what really inspired me to create SolviTech, outside of getting rid of a boss, ha-ha. The mission is simple: to be a trusted partner, not just a service provider, helping businesses navigate their tech challenges and achieve their goals.

How does SolviTech differentiate itself from other IT service providers?
What sets SolviTech apart is the personalized approach and proactive support. I don’t believe in one-size-fits-all solutions. Instead, I take the time to understand each client’s unique needs and tailor the services accordingly. My commitment to exceptional customer service and building strong, lasting relationships is key. Plus, I try and focus on preventing issues before they arise, ensuring smooth and uninterrupted business operations. It’s this blend of personalized care and proactive management that really makes us stand out.

What services does SolviTech offer, and how do they benefit businesses?
SolviTech offers a wide range of IT services designed to meet various business needs. I take great pride in assisting the local small businesses and the work from home warriors with their IT needs, and I truly love showing customers new technologies. Some of our most requested services include network management and cybersecurity, Wi-Fi and speed remediations and data backup and cloud computing. Our managed IT services such as real time monitoring ensure everything runs smoothly and efficiently, freeing you to focus on your core business activities. These services help reduce risks, improve productivity, and provide peace of mind knowing that your IT infrastructure is in good hands.

Can you share a success story or memorable client experience?
One of the most memorable experiences I’ve had was just within the last 5 years. Not for a client, but for my last employer. I was exactly ten days into the job as the one and only IT Administrator when a major data breach took over the entire network. This ransomware outbreak was a nasty one, encrypting all files both on the servers and all computers, and it was scary. It was a stressful time for them, but mostly for me. I could have just quit and went on to something new (and less stressful) but I stayed and quickly implemented advanced security measures to contain the breach and prevent further damage. I immediately brought in additional resources, and the team worked tirelessly to restore the data, all the while attempting to minimize downtime. The company was incredibly grateful for my swift and effective response, and it reinforced the importance of strong cybersecurity practices. Turns out, through forensic investigations, it was determined that this ransomware was sitting dormant in the network for over 6 months, and when I started securing the network, the bad actors “deployed it the virus.

How does SolviTech contribute to the local community or support small businesses?
I’m a big believer in the power of community. At SolviTech, we offer discounted\free services to non-profits and of course generous discounts to current Oxford Chamber members. In the very near future, we will offer free tech workshops for local small businesses. These workshops will cover everything from cybersecurity to effective IT management, empowering business owners with the knowledge they need to make informed decisions when it comes to IT. I also try to participate in community events, and support initiatives that promote growth and development.

What are some of the latest technology trends that SolviTech is excited about?
I know a lot of people may not agree with this one, but I am really excited about the advancements in artificial intelligence (AI) and machine learning. These technologies have the potential to revolutionize business operations, which could be used to enhance cybersecurity and improve customer service. I’m also seeing a lot of potential in cloud-based solutions, which offer scalability and flexibility for businesses of all sizes. Another trend we’re watching closely is the Internet of Things (IoT), which connects devices and systems, improving automation and efficiency. All these technologies are great forward-thinking products, but without the security behind them, they are just “another way in” to your network, so it is important to understand them and use them safely. We’re constantly exploring how these trends can be integrated into our services to provide cutting-edge solutions for our clients.

What is the process SolviTech follows when taking on a new client?
When I take on a new client, I like to start with an initial consultation to understand their specific needs and goals. I begin by conducting a thorough assessment of their current IT infrastructure to identify areas for improvement. Based on this assessment, I then create a customized IT strategy that aligns with their business objectives. During implementation, I work closely with the client to ensure minimal disruption to their operations. I provide regular updates and maintain open communication throughout the process. Once the solutions are in place, we offer ongoing support and monitoring to ensure optimal performance. The goal is to build a long-term partnership with my clients, providing continuous value and support.

Can you describe the team at SolviTech and their expertise?
SolviTech is currently a team of one, myself (the “we” is me) but I have a wealth of resources to pull from. I bring a wide range of skills and experience in IT, from network management and cybersecurity to cloud computing and data analysis. While we are a small team now, we have access to a network of skilled professionals and experts who can assist with specific projects as needed. As SolviTech continues to grow, we hope to expand our team, bringing in more talented individuals to join us in providing innovative and effective IT solutions tailored to our clients’ needs. Our goal is to foster a culture of teamwork and knowledge sharing, enabling us to tackle complex IT challenges and deliver outstanding results.

What do you like to do as a hobby?
In my spare time, I enjoy indulging in my passion for aerial drone imagery. I am also the owner of ZigZag Aerial, a side gig where I provide beautiful aerial photography and videography services. Capturing unique perspectives from the sky allows me to combine my love for technology and creativity. Additionally, I love composing music and soundtracks, which adds another layer of creativity and expression to my hobbies. These interests not only provide a fulfilling personal outlet but also enhance the range of services I can offer to my clients.

What are SolviTech’s plans for the future?
I’m really excited about what’s ahead for SolviTech. My goal is to continue providing top-notch IT services to local businesses while gradually expanding our service area. As I bring on more team members, I’m looking forward to taking on larger clients, including corporate businesses. Ultimately, I want to be known as the go-to IT guy in the area. My commitment to exceptional customer service and tailored IT solutions will always be at the heart of what I do.

How can a customer get a hold of you?
There are several ways you can reach out to SolviTech IT Solutions. You can visit our website at (https://solvitechitsolutions.com) or give us a call at 610-314-0771. We’re also active on social media, so feel free to connect with us on Instagram (https://instagram.com/solvitechitsolutions), Facebook (https://facebook.com/solvitechit), and X (https://twitter.com/SolvitechIT).

We look forward to hearing from you!